By booking a tour or transfer service with Martevac, you agree to the following terms and conditions. We recommend reading them carefully before confirming your reservation.
1. Reservations and Payments
- All reservations must be made exclusively through our official website: [www.martevac.com] to ensure availability, accuracy, and secure processing.
- A full or partial payment is required at the time of booking, depending on the selected service.
- We accept credit/debit cards, bank transfers, PayPal, and other authorized payment methods listed on our platform.
- Bookings made through unofficial channels are not guaranteed and may not be valid.
2. Cancellations and Refunds
- Cancellations made more than 48 hours before the service: Full refund.
- Cancellations made between 24 and 48 hours before the service: 50% refund.
- Cancellations made less than 24 hours in advance or no-shows: No refund.
- In the event of cancellation due to severe weather conditions or operational issues caused by Martevac, a date change or full refund will be offered.
3. Modifications
- Date or service modifications must be requested at least 24 hours in advance and are subject to availability.
- Martevac reserves the right to adjust itineraries for safety reasons, weather conditions, or force majeure events.
4. Liability
- Martevac is not responsible for lost belongings or personal damages during tours or transfers.
- All guests must follow the instructions of the assigned guide or driver. Failure to comply may result in cancellation without refund.
5. Customer Responsibility
- Guests must be at the pickup point at least 10 minutes before the scheduled time.
- Customers are responsible for providing accurate and updated information (flight details, hotel, number of passengers, etc.).
- Minors must be accompanied by an adult.
6. Insurance
- Martevac maintains liability insurance for its services; however, we strongly recommend that all travelers carry their own travel insurance.
7. Intellectual Property
- All Martevac content, including photos, videos, and promotional materials, is protected by copyright. Reproduction without permission is prohibited.
8. Jurisdiction
- Any disputes related to our services shall be governed by the laws of the Dominican Republic.
